Back to Home

Refund Policy

Last Updated: 11/24/2025

1. Overview

This policy applies to all paid services offered by TutemAI. By subscribing to our services, you agree to this Refund Policy and our Terms of Service.

2. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

  • 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.
  • Service Unavailability: If our services are unavailable or inaccessible for a continuous period of more than 48 hours due to our fault, you may be eligible for a pro-rata refund for the downtime.
  • Billing Errors: If you have been charged incorrectly due to a billing error, we will issue a refund for the overcharged amount.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Change of Mind: We do not offer refunds for change of mind after the 7-day money-back guarantee period.
  • Unused Services: We do not provide refunds for unused portions of your subscription, including if you cancel your subscription before the end of its term.
  • Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
  • Third-Party Fees: Any fees charged by third-party payment processors are non-refundable.

4. How to Request a Refund

To request a refund, please contact our support team at support@tutemai.com with the following information:

  • Your full name and the email address associated with your account.
  • The subscription plan you are on.
  • The date of your purchase.
  • A detailed explanation of why you are requesting a refund.

Our team will review your request and respond within 3-5 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

6. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@tutemai.com.